Profile
Shaktee Biswal
Senior Product Development Engineer
Dynamic Product Development Engineer based in Bangalore with 3+ years of experience specializing in Generative AI and Machine Learning. Proven track record in architecting AI-powered recommendation systems, Conversational AI, and Virtual Assistants utilizing Azure/AWS and LangChain. Strategic thinker skilled in predictive analytics, RAG-based architectures, and AI model optimization to drive business intelligence, operational efficiency, and productivity enhancement.
Experience
Senior Product Development Engineer
Comviva Technologies Ltd. — Bangalore, India
- GenAI Support Ecosystem: Designed and deployed a specialized Support Assistant leveraging RAG, LLMs, and Azure AI Search. Built modular pipelines using LangChain for orchestration of retrieval, prompt flows, and multi-step reasoning workflows.
- Developed backend services using Python (FastAPI) to expose APIs for real-time query handling and integrated with PostgreSQL for historical SR data retrieval, increasing first-call resolution rates.
- Agent-Powered Rule Intelligence: Enhanced a system to interpret complex CPQ rules leveraging structured knowledge and LLMs to operationalize business logic via AWS Lambda and AWS multi-agent orchestration.
- Built scalable microservices using Python (Flask/FastAPI) and integrated with backend systems, reducing manual configuration effort and improving pricing accuracy.
- AI-Driven Order Management: Utilized RAG and LLMs to streamline order flows and diagnose order failure causes, significantly reducing manual interventions.
- Predictive Revenue Modeling: Engineered an Upsell Recommendation Engine and Time Series Forecasting models, identifying upselling opportunities and preventing Zero-Balance loss for 42% of retailers.
- E-Float Prediction System: Owned the end-to-end delivery of an AI-driven forecasting API system enabling proactive balance management through ML-based trend analysis utilizing Meta's Prophet model.
- ML-Powered SDLC Automation: Optimized the software development lifecycle by building an NLP-based ML model for regression test case categorization, accelerating release cycles by 50%.
Product Development Engineer Intern
Comviva Technologies Ltd. — Bangalore, India
- Conducted comparative analysis of AI/ML tools; built and deployed MVPs for business use cases, covering model selection, feature engineering, and scalable implementation.
Intern
Center of Excellence in AI (OUTR & Tech Mahindra) — Bhubaneswar, Odisha
- Engineered a First Action Prediction System (FAPS) utilizing ML to estimate heart disease risk with 91.24% accuracy.
- Incorporated live-location tracking to connect users with medical facilities and government health schemes for a MERN-stack project.
Programmer Trainee
Cognizant Technology Solutions — Bangalore, India
- Applied TDLC principles to design and execute 30+ manual and automated test cases for web applications, identifying defects and improving overall test coverage.
- Created Selenium-based automation scripts using TestNG and Cucumber, reducing manual testing effort by ~25%.
Projects
Skills
Generative AI & LLMs
- RAG
- Agentic AI Workflows
- LangChain
- LangGraph
- Prompt Engineering
- Model Context Protocol (MCP)
- Conversational AI
Cloud Platforms & Infrastructure
- Azure AI Foundry
- Azure ML
- AWS Bedrock & SageMaker
Programming Languages & DBs
- Python
- FastAPI
- Flask
- SQL
- PostgreSQL
Data Analytics & Machine Learning
- Pandas
- NumPy
- Scikit-Learn
- PyTorch
- XGBoost
- TensorFlow
- NLP
- Prophet
- Linear/Logistic Regression
DevOps & MLOps
- Docker
- Kubernetes
- CI/CD (GitLab CI, Jenkins)
- Fortify SAST
- SonarQube
- MLFlow
- Kubeflow
Vector Databases
- FAISS
- Weaviate
- MilvusDB
- PGVector
- ChromaDB
- Pinecone
- Azure AI Search
Testing & Version Control
- Pytest
- Selenium
- Robot Framework
- TestNG
- Git
- Jira
Education
Degrees
Master of Computer Applications (MCA)
Nov 2021 — Jun 2023Odisha University of Technology and Research — Bhubaneswar, Odisha
CGPA: 8.7
Bachelor of Science (B.Sc Computer Science)
Jun 2018 — Jun 2021BJB Autonomous College — Bhubaneswar, Odisha
CGPA: 8.5
Class XII (CBSE)
2018DAV Public School — Bhubaneswar, Odisha
Percentage: 94.6%
Class X (CBSE)
2016DAV Public School — Bhubaneswar, Odisha
CGPA: 10
Certifications & Awards
Winner, Smart Odisha Hackathon
Ranked 1st in the Healthcare category among 4,000+ participants; awarded $2500 USD.
CISCO DevNet Associate
Certified in Python, REST APIs, and cloud application deployment.